Terms & Conditions
DJ Hire Surrey | Photo Booth Hire Surrey | Wedding Entertainment Surrey
‘Enigma’ – Referring to the Enigma Entertainment Team.
‘Client’ – Referring to person making the booking.
1. Booking Policy: To secure a booking, Enigma requires the completion of the online booking form and a non–refundable deposit of 20% of the total event cost.
2. Payment: All outstanding monies must be paid to Enigma no later than 14 working days prior to the event, by BACS unless otherwise agreed.
3. Cancellation Policy: If the Client cancels the booking, the non–refundable deposit will not be returned. If the cancellation is made less than 14 days before the event date, the client will be responsible for the full amount of the agreed–upon fee. In the unlikely event that Enigma Entertainment cancels the booking, a full refund will be given and Enigma will do it’s best to source alternative supplier.
4. Change of Date Policy: If the client needs to change the event date, Enigma will do its best to accommodate the new date based on availability. However, Enigma cannot guarantee availability and reserves the right to charge an additional fee for the change.
5. Event Details: The Client is responsible for providing Enigma with all necessary details about the event, including date, time, location, and any special requests or
accommodations. Enigma is not responsible for any issues or complications that may arise due to incomplete or inaccurate information provided by the client.
6. Setting Up: Sufficient time must be allowed Enigma to setup equipment. Setup time will vary depending on the package hired but will be given in advance. If the function area is not located on the ground floor or is a substantial distance from the unloading area then you need to tell us in advance, as setup time may be longer. It is the responsibility of the Client to ensure that the package booked is suitable for the venue and for your event. No refunds, part of full, will be given for non–use of specific equipment that cannot be used due to any restrictions. It is the responsibility of the Client to ensure that there is an adequate provision of electrical power within ten meters of our set–up point. Enigma require a minimum of 2 x 13amp outlets dedicated purely for our equipment (not in the form of an extension lead). Any damage caused to our equipment by an inadequate power supply or power interruption will be invoiced to you.
6. Liability: Enigma is not responsible for any damages or injuries caused by the client or their guests during the event. The client agrees to indemnify and hold Enigma Entertainment harmless for any damages or injuries caused by the client or their guests.
7. Entertaining: Enigma take steps to ensure the services they supply exceed client expectations. However, on the very rare occasion – something may be wrong. If there is something that you are not happy with, at any point throughout your event, please ensure you tell Enigma as quickly as possible so that they can put it right. Any instructions from the venue management regarding volume levels will take president over that of yourself. Any time extension request taken on the night to finish later than planned will be try to be accommodated, but is not guaranteed and is subject to an hourly charge, paid prior to any extension as well as permission being sought from the venue management. Only Enigma and its personnel may operate our equipment. Under no circumstances should the Client or guests tamper, move, interfere or touch any equipment owned by Enigma. Any damage caused by a third party will be invoiced directly to the Client.
9. Model Release: On occasions, Enigma may bring a photographer or camera to take photographs of you and your guests at the event for our marketing. The Client agrees that it is acceptable to use any photos taken for any digital or printed marketing. If Client is not happy with this then they must advise in advance.
10. Safety: It is the responsibility of the Client to ensure that your guests conduct themselves in a proper manner at all times. Furthermore, Client is responsible for all guests and their actions. Enigma will expect to go about our duties without harassment from person or person at your event, shall they tolerate violent aggressive or abusive behaviour. If the Enigma team at any time feel that we are under threat either verbally or physically we reserve the right to suspend or terminate our services without notice. Any damage caused by unruly or alcohol related person or persons shall be invoiced to yourself. We cannot be held responsible for you or your guests being hurt or damage to clothes when near or touching any part of our equipment. We cannot be responsible for guests suffering from any illness or allergy.
11. Force Majeure: Enigma shall not be held responsible for any delay or failure to perform its obligations under this agreement if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government action.
12. Dispute Resolution: In the event of any dispute arising under or in connection with this agreement, the parties agree to resolve the dispute through mediation or arbitration, as determined by Enigma.
